Frequently Asked Questions
How do I register for JBC’s Inclusion Collective?
When your organization registered for JBC’s Inclusion Collective, it received a portal Access Code to be used by all employees. That code should have been provided to you by the person who linked you to this site. You will need the code for the registration process. If you have an Access Code, go to the portal landing page and select the “New User Registration” option to create your account. If you do NOT have an Access Code, contact the person within your organization who linked you to this site.
How do I sign in/log in?
Once you are a registered user of the Inclusion Collective platform and are on the landing page, go to the top right corner of the page and enter the email address and password you set up during registration to log in. If you are not a registered user, select the “New User Registration” option to access the registration form and create your account.
Manage My Account
How do I update my email address?
Once you have logged in you will be redirected to your "Dashboard". In the upper right corner of the screen, you will see an arrow by your name indicating a drop-down menu. Select the arrow and the menu option "Profile". Under User Details, Select the "Edit Profile" option and fill in your new information. Don't forget to scroll to the bottom of the page and select "Update Profile" before exiting the page.
How do I change my password?
Once you have logged in you will be redirected to your "Dashboard". In the upper right corner of the screen, you will see an arrow by your name indicating a drop-down menu. Select the arrow and the menu option "Preferences." On the Preferences screen, select "Change Password." Follow the instructions for creating a new password. Don't forget to select "Save Changes" before exiting the screen.
I forgot my password. How do I retrieve it?
On the Inclusion Collective landing page there is an area in the upper right corner of the screen where you “Log In.” Under the Log In area is "Forgot Password?". Select that option and follow the instructions.
Supported Browsers, Devices & Technology
Can I access the platform on my iPad or tablet?
Yes. Our platform is built to work on all iPads and tablets. Layouts, scrolling or displays may vary depending on the device you have.
Is internet access required?
Yes, an internet connection is required to log in and access the platform. All resources offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.
Can I access the platform on my iPhone or smartphone?
Yes, the platform is compatible on your smartphone or tablet.
What browsers are supported?
For the best experience, we recommend you use Chrome. We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft Edge. If you are using a mobile device, we support the current and previous Android and iOS versions.
Platform Questions
Can I download resources from the platform?
Some of the material included on the platform is downloadable. Other content may be restricted to the platform.
How do I navigate inside the platform?
There are two (2) main forms of navigation on the platform:
1. Top Navigation Bar
The tabs at the top of the screen.
2. Persistent Left-Side Navigation
The navigation area on the left side of each page. Here you can access resources and navigate to other parts of the platform.
How long do I have access to the platform?
Refer to the individual within your organization who sent you the link to the platform for your unique membership details.
Audio and Video
Troubleshooting audio issues
We recommend when having problems with audio to check your internet connection, reset your internet connection, if necessary, clear your cache, and update your browser or try another browser. Additionally, please be sure to check your speaker/headphone connection and your audio system preferences. If you’ve exhausted all of these suggestions, please reach out to DEIsupport@jenniferbrownconsulting.com.
Troubleshooting video issues
We recommend when having problems viewing a video to check your internet connection, reset your internet connection, if necessary, clear your cache, and update your browser or try another browser. Our videos are streamed from a Vimeo server, so more helpful information can be found here: https://vimeo.zendesk.com/hc/en-us/articles/115015759328-Troubleshoot-video-playback-issues
If you’ve exhausted all of these suggestions, please reach out to DEIsupport@jenniferbrownconsulting.com.